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Terms of Use

Welcome to Deli Yours!

Deli Yours is a joint stock company based in Ho Chi Minh city at the address: 63A Vo Van Tan Street, Ward 6, District 3, Ho Chi Minh city, which is an e-commerce platform launched at www.deliyours.com and officially licensed by the Ministry of Industry and Trade of Vietnam.

By accessing our website, you are agreeing to be bound by our Terms and Conditions of Use. We reserve the right to modify or terminate any of the Terms and Conditions of Use at anytime and these changes will become applicable immediately by the time posted without any prior notice. Therefore, by your continuing to use our website afterwards, you have acknowledged and agreed on them.

Please update frequently for our latest changes on the website.

1. How to use our website:

Registered users to access shop.deliyours.com must be from eighteen (18) years of age. If you are under eighteen (18), you may use the website only with involvement of a parent or guardian. And you shall ensure to have full civil act capacity to place an order transaction under the existing Vietnamese law.

We will provide an account for your using at shop.deliyours.com in accordance with the Terms and Conditions of Use.

You must only register and submit information which is accurate and true and must also keep your information up to date if any changes.

You shall be responsible for your password, account and activity on the website. In case your account is stolen and misused, you should contact us immediately.

We shall not be responsible for and involved in, either directly or indirectly, to any damage or loss whatsoever caused by your violating regulations.

Either to use any part of the website for any commercial purpose or to use it on behalf of any third parties without our written permission is prohibited. In case you violate any of the Terms and Conditions of Use, we will terminate your account without any prior notice.

2. Customer reviews

All website contents and reviews will be our property. In case we discover any fake information from you, we will be ban your account immediately or to take other actions in accordance with the Vietnamese law.

3. Order placement

Remember to check for your product information carefully before to place any order. We are not liable to any information mistaken by you after confirmation.

We reserve the right to refuse or cancel your order for any objective reason related to technical error and system at any time. We shall also need to ask for your mobile phone number and delivery address before to accept your order.

5. Price and payment

We are committed to provide the most accurate prices on the website. However, there may be errors occurred sometimes, for instance, prices appear inaccurate. In such case, we will inform you of this as soon as possible and advise on how to process from there or to cancel it. In such case, we reserve the right to refuse or cancel the order whether it is confirmed or not confirmed, paid or unpaid.

Product prices are not included delivery fee in any case.

Deli Yours reserves the right to refuse any payment transaction by credit card in some case depending on Deli Yours decision.

To guarantee for secure payment, please notice:

  • Only process at the payment window transferred from Deli Yours.
  • Use and keep your card (credit card, ATM card, etc) confidentially. Also keep your account information and card information carefully.
  • Do not allow any people to borrow or use your card to buy at Deli Yours. As soon as to recognize any suspecting transaction at Deli Yours on your account, please contact our customer service team for promptly support.
  • For your card information security, please do not disclose CVV/CVC/CSC number (a security code which is the 3 digit number on the back of the card) of your international credit card or debit card by any case.

6. To change or cancel transaction at shop.deliyours.com

By any case that you want to change or cancel the transaction, please contact Deli Yours via our hotline number 0898 77 0898 or send an email to customercare@shop.deliyours.com.

7. Fixing failed information at shop.deliyours.com

You are liable to complete your information fully and correctly when doing transaction at shop.deliyours.com.

In case you have put incorrect information and submitted it to our website, Deli Yours reserves the right to refuse your transaction.

Besides, you shall have the right to unilaterally cancel the transaction in    case following to hereby conditions:

  • To inform Deli Yours via our hotline number 0898 77 0898 or send an email to customercare@shop.deliyours.com.
  • To return the delivered product which shall be un-used and you have not yet received any benefit from the product.

In case Deli Yours discovers that the incorrect information is from our site and we can verify that it is mistaken by the system or by the third party (for inaccurate price and original, etc), Deli Yours will send a discount code for your next orderings with different value offered specifically by case and we reserves a right of cancelling the faulty transaction.

8. Trade mark and copyright

All rights for intellectual property (licensed or unlicensed) included content data, designs, documents, graphics, software, pictures, videos, music, audios, translation software, source codes and basic software are reserved by Deli Yours and protected by the Vietnamese copyright law and other applicable laws of the Universal Copyright Convention.

9. Legal rights

All contents and Terms and Conditions of Use of this website are protected by the Vietnamese law. Any disputes occurred by using shop.deliyours.com illegally will be solved in accordance with the law by authorized state agencies.

10. Privacy terms

All your personal information, account, order and payment detail will be highly secured by our best security control with the aim to bring the best comfort to your online shopping. Your payment information will also be coded for your privacy security.

You are not allowed to use any means or materials to interfere or modify our system, or its structure and data and not allowed to promote any activity and access which is technologically harmful to the website. Any organization and any individual has the described action above shall be removed all using rights of the website or to be brought to any legal action under the law if needed.

All transaction information shall be secured except when is required to disclose by law or by the authority.

11. Disputes resolution

Any disputes, complaints, conflicts arising from or related to the transaction on shop.deliyours.com and to Terms and Conditions of Use shall be resolved through amicable negotiations, reconciliation, arbitration and/ or court according to relevant laws.